Refund policy

Returns & Refunds

We do not accept returns or exchanges for items that are simply unwanted or no longer needed.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your order. We’ll review the issue and work with you to make it right.

Returns for Other Reasons

While we generally do not accept returns for reasons other than damage or defects, we understand that circumstances can vary. If you have a situation where you believe a return is necessary, please contact us at info@decentralizedgear.com. We’re happy to hear you out and may approve a return at our discretion.

If a return is approved for a reason other than damage or defect, the customer is responsible for return shipping costs. The item must be in its original condition, unworn or unused, with tags and original packaging.

Damages and Issues

Please inspect your order upon reception and contact us promptly if your item is damaged, defective, or if you received the wrong item. Please include your order number and photos of the issue so we can evaluate it and determine the appropriate resolution.

Refunds

If a return is approved, we will notify you once we have received and inspected the item. If your refund is approved, it will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

You can always contact us at info@decentralizedgear.com with any questions about returns or refunds.